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Case file

Prepaid & gift cards

Complaint 28784077 Bank of America

Explained
Product
Prepaid card · Government benefit card
From
California 95337
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 1, 2026Complaint received
  2. Oct 1, 2026Sent to Bank of America
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Bank of America complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Nov 3, 2026Money transfers & appsUnexpected or other feesWAIn progressYes
Oct 27, 2026Money transfers & appsUnexpected or other feesWAIn progressYes
Oct 11, 2026Money transfers & appsUnexpected or other feesNVIn progressYes
Oct 10, 2026Money transfers & appsUnexpected or other feesCAExplainedYes
Oct 2, 2026Money transfers & appsUnexpected or other feesFLExplainedYes
Sep 25, 2026Money transfers & appsUnexpected or other feesCAFixedYes
Sep 15, 2026Prepaid & gift cardsUnexpected or other feesCAExplainedYes
Aug 29, 2026Prepaid & gift cardsUnexpected or other feesCAExplainedYes
Aug 29, 2026Money transfers & appsUnexpected or other feesCAExplainedYes
Aug 13, 2026Money transfers & appsUnexpected or other feesNCExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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