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Prepaid & gift cards

Unexpected or other fees

Consumers have filed 8,470 complaints about this, 1,298 in the last 12 months (-4%), against 417 companies. The most complained-about is Block. Companies closed 15% of these with relief.

Companies with the most

Last 12 months.

By month

By state

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Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Nov 8, 2026BlockMoney transfers & appsUnexpected or other feesWVExplainedYes
Nov 7, 2026Fiserv Finxact CorePrepaid & gift cardsUnexpected or other feesCAExplainedYes
Nov 6, 2026Heartland Payment SystemsMoney transfers & appsUnexpected or other feesUTExplainedYes
Nov 4, 2026BlockPrepaid & gift cardsUnexpected or other feesLAExplainedYes
Nov 3, 2026Bank of AmericaMoney transfers & appsUnexpected or other feesWAIn progressYes
Nov 3, 2026BlockMoney transfers & appsUnexpected or other feesTXIn progressYes
Nov 2, 2026BlockPrepaid & gift cardsUnexpected or other feesNCExplainedYes
Nov 1, 2026Fiserv Finxact CorePrepaid & gift cardsUnexpected or other feesVAExplainedYes
Oct 31, 2026Blackhawk NetworkPrepaid & gift cardsUnexpected or other feesSCExplainedYes
Oct 31, 2026ChimePrepaid & gift cardsUnexpected or other feesWAIn progressYes
Oct 30, 2026BlockPrepaid & gift cardsUnexpected or other feesTXExplainedYes
Oct 30, 2026RobinhoodCryptoUnexpected or other feesTNExplainedYes
Oct 30, 2026BlockPrepaid & gift cardsUnexpected or other feesWIExplainedYes
Oct 30, 2026CoinbaseMoney transfers & appsUnexpected or other feesFLIn progressYes
Oct 30, 2026Fifth Third BankPrepaid & gift cardsUnexpected or other feesMOIn progressYes

Your rights with prepaid card companies

Registered prepaid accounts get most Regulation E protections: report unauthorized transactions and errors quickly and the provider must investigate. Payroll and government benefit cards must tell you how to get your money without fees.

Scam warning: Gift cards are for gifts. Anyone asking you to pay a bill, a fine or a "fee" with gift cards is a scammer.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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