Complaint 3001311 BB&T

Explained

Company: BB&T
Product: Payday loan, title loan, or personal loan · Title loan
Issue: Problem with the payoff process at the end of the loan
From: Louisiana 713XX
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Aug 24, 2018Complaint received
Aug 24, 2018Sent to BB&T
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More BB&T complaints about problem with the payoff process at the end of the loan

Received	About	Issue	State	Answer	On time
Aug 5, 2019	Payday & personal loans	Problem with the payoff process at the end of the loan	-	Explained	Yes
Feb 21, 2018	Payday & personal loans	Problem with the payoff process at the end of the loan	-	Explained	Yes
Jul 7, 2017	Payday & personal loans	Problem with the payoff process at the end of the loan	TX	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 1 minute ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works