Bank · complaint record
BB&T complaints
Filed under BB&T CORPORATION
Consumers have filed 5,522 complaints about BB&T since 2011, none in the last 12 months. It answered 99.7% on time and closed 3% with relief for the customer. The most common problem is account opening, closing, or management.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5,522
- Last 12 months
- 0
- Answered on time
- 99.7%
- Closed with relief
- 3%
- Last 30 days
- 0
- Rank
- -
Since December 2011
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Feb 28, 2020
BB&T complaints by month
The busiest month was March 2019 (91 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How BB&T answered all time
- Closed with monetary relief1202.2%
- Closed with non-monetary relief290.5%
- Closed with relief420.8%
- Closed with explanation5,22494.6%
- Closed50.1%
- Closed without relief1021.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What BB&T complaints are about
Top BB&T problems
Where BB&T complaints come from
Most complaints: Florida (932), North Carolina (673), Virginia (652), Georgia (491), Maryland (460).
BB&T compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | BB&TBank accounts | - | 0 | - |
Compare side by side: BB&T vs Bancfirst · BB&T vs Banner · BB&T vs Customers Bancorp · BB&T vs RBC Bank
What people say about BB&T
All experiencesNo experiences with BB&T yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest BB&T complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 28, 2020 | Mortgages | Struggling to pay mortgage | Explained |
| Feb 28, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Feb 27, 2020 | Bank accounts | Closing an accountCan't close your account | Explained |
| Feb 25, 2020 | Mortgages | Trouble during payment process | Explained |
| Feb 24, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Feb 24, 2020 | Mortgages | Trouble during payment process | Explained |
| Feb 23, 2020 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Feb 21, 2020 | Bank accounts | Managing an accountFee problem | Explained |
| Feb 18, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Feb 16, 2020 | Bank accounts | Closing an accountCan't close your account | Explained |
| Feb 14, 2020 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 14, 2020 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
Questions about BB&T
How many complaints does BB&T have?
BB&T has 5,522 complaints on record since December 2011, including 0 in the last 12 months and 0 in the last 30 days.
Does BB&T respond to complaints?
Yes. BB&T answered 99.7% of its complaints on time (within 15 days) and closed 3% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with BB&T?
The most common problems are account opening, closing, or management (655), managing an account (639), deposits and withdrawals (426).
Is BB&T legit?
BB&T is a real company with a public complaint record: consumers have complained about it 5,522 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is BB&T legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against BB&T?
Complain to BB&T in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most BB&T complaints come from?
Most come from Florida (932), North Carolina (673), Virginia (652). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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