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Case file

Payday & personal loans

Complaint 3127653 HSBC

Explained
Company
HSBC
Product
Payday loan, title loan, or personal loan · Installment loan
From
New Jersey 08618
Filed by
Web · Servicemember · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jan 17, 2019Complaint received
  2. Jan 30, 2019Sent to HSBC (13 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More HSBC complaints about problem with the payoff process at the end of the loan

ReceivedAboutIssueStateAnswerOn time
Jun 9, 2025Payday & personal loansProblem with the payoff process at the end of the loanMIExplainedYes
Jul 5, 2022Payday & personal loansProblem with the payoff process at the end of the loanNYExplainedYes
Nov 17, 2021Payday & personal loansProblem with the payoff process at the end of the loanCAExplainedYes
Jan 12, 2021Payday & personal loansProblem with the payoff process at the end of the loanCOExplainedYes
Aug 18, 2019Payday & personal loansProblem with the payoff process at the end of the loanNYExplainedYes
Jun 28, 2018Payday & personal loansProblem with the payoff process at the end of the loanNYExplainedYes
Feb 27, 2018Payday & personal loansProblem with the payoff process at the end of the loanCAExplainedYes
Feb 27, 2018Payday & personal loansProblem with the payoff process at the end of the loanKSExplainedYes
Nov 17, 2017Payday & personal loansProblem with the payoff process at the end of the loanOHExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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