Complaint 3378517 Federal Student Loan Doc Prep

Money back

Company: Federal Student Loan Doc Prep
Product: Student loan · Federal student loan servicing
Issue: Dealing with your lender or servicer
Detail: Received bad information about your loan
From: Ohio 44118
Filed by: Phone
Company's answer: Closed with monetary relief
On time: Yes, within 15 days
Public statement: Company believes complaint is the result of an isolated error

Sep 18, 2019Complaint received
Oct 24, 2019Sent to Federal Student Loan Doc Prep (36 days later)
AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Federal Student Loan Doc Prep complaints about dealing with your lender or servicer

Received	About	Issue	State	Answer	On time
May 3, 2021	Student loans	Dealing with your lender or servicerReceived bad information about your loan	NC	Money back	Yes
Dec 18, 2020	Student loans	Dealing with your lender or servicerTrouble with how payments are being handled	NY	Money back	Yes
Sep 18, 2020	Student loans	Dealing with your lender or servicerTrouble with how payments are being handled	PA	Money back	Yes
Mar 31, 2020	Student loans	Dealing with your lender or servicerReceived bad information about your loan	TX	Money back	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked just now (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works