Student loans
Dealing with your lender or servicer
Consumers have filed 67,631 complaints about this, 11,438 in the last 12 months (-5%), against 433 companies. The most complained-about is MOHELA. Companies closed 2% of these with relief.
Companies with the most
Last 12 months.
In more detail
By month
By state
Latest complaints about this
| Received | Company | About | Issue | Answer |
|---|---|---|---|---|
| Nov 13, 2026 | Navient | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 12, 2026 | Navient | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Nov 11, 2026 | Navient | Student loans | Dealing with your lender or servicerCo-signer | Explained |
| Nov 10, 2026 | Velocity Portfolio Group | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | In progress |
| Nov 10, 2026 | Edfinancial Services | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 10, 2026 | Navient | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Nov 10, 2026 | MOHELA | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 9, 2026 | MOHELA | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Nov 9, 2026 | Weltman, Weinberg & Reis Co., L.P.A | Student loans | Dealing with your lender or servicerProblem with customer service | In progress |
| Nov 9, 2026 | MOHELA | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Nov 8, 2026 | MOHELA | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Nov 8, 2026 | MOHELA | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Nov 8, 2026 | Edfinancial Services | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Nov 8, 2026 | MOHELA | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Nov 8, 2026 | MOHELA | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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