Case file
Money transfers & apps
Complaint 6846216 Netspend
Explained- Product
- Money transfer, virtual currency, or money service · Domestic (US) money transfer
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Apr 17, 2023Complaint received
- May 18, 2023Sent to Netspend (31 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Netspend complaints about money was not available when promised
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 10, 2025 | Crypto | Money was not available when promised | GA | Explained | Yes |
| Jun 30, 2025 | Crypto | Money was not available when promised | GA | Explained | Yes |
| Mar 15, 2025 | Money transfers & apps | Money was not available when promised | OH | Explained | Yes |
| Oct 30, 2024 | Crypto | Money was not available when promised | OK | Explained | Yes |
| Jun 3, 2024 | Money transfers & apps | Money was not available when promised | IN | Explained | No |
| Apr 29, 2024 | Money transfers & apps | Money was not available when promised | WA | Explained | No |
| Jan 23, 2023 | Money transfers & apps | Money was not available when promised | TX | Explained | Yes |
| Oct 17, 2018 | Money transfers & apps | Money was not available when promised | CA | Explained | Yes |
| Oct 16, 2018 | Money transfers & apps | Money was not available when promised | MD | Explained | Yes |
| Oct 16, 2018 | Money transfers & apps | Money was not available when promised | FL | Explained | Yes |
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