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Complaint log

Netspend complaint log

The newest complaints about Netspend, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 9, 2026Bank accountsOpening an accountConfusing or missing disclosuresTXExplainedYes
Nov 7, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferSCExplainedYes
Nov 7, 2026Prepaid & gift cardsProblem getting a card or closing an accountDon't want a card provided by your employer or the governmentPAExplainedYes
Nov 7, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineGAExplainedYes
Nov 7, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardVAExplainedYes
Nov 7, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardCAExplainedYes
Nov 4, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardKYExplainedYes
Nov 4, 2026Bank accountsClosing an accountCan't close your accountNMExplainedYes
Nov 3, 2026Bank accountsManaging an accountDeposits and withdrawalsSCExplainedYes
Nov 3, 2026Bank accountsOpening an accountConfusing or missing disclosuresTXExplainedYes
Nov 3, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardTXExplainedYes
Nov 3, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardSCExplainedYes
Nov 2, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardMNExplainedYes
Nov 2, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILExplainedYes
Nov 2, 2026Bank accountsManaging an accountDeposits and withdrawalsCOExplainedYes
Nov 1, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Oct 31, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILExplainedYes
Oct 31, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Oct 30, 2026Bank accountsClosing an accountFunds not received from closed accountTXExplainedYes
Oct 30, 2026Bank accountsClosing an accountCan't close your accountINExplainedYes
Oct 30, 2026Money transfers & appsFraud or scamCAExplainedYes
Oct 30, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferUTExplainedYes
Oct 29, 2026Prepaid & gift cardsUnexpected or other feesWIExplainedYes
Oct 28, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardTXExplainedNo
Oct 27, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesDEExplainedYes
Oct 27, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMNExplainedYes
Oct 27, 2026Credit cardsOther features, terms, or problemsProblem with customer serviceFLExplainedYes
Oct 27, 2026Bank accountsProblem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amountTNExplainedYes
Oct 27, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardGAExplainedYes
Oct 26, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAExplainedYes
Oct 26, 2026Money transfers & appsOther transaction problemCAExplainedYes
Oct 25, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineVAExplainedYes
Oct 25, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferSCExplainedYes
Oct 25, 2026Credit cardsGetting a credit cardCard opened without my consent or knowledgeMNExplainedYes
Oct 25, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardGAExplainedYes
Oct 25, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferCAExplainedYes
Oct 24, 2026Bank accountsManaging an accountProblem using a debit or ATM cardILExplainedYes
Oct 24, 2026Bank accountsManaging an accountDeposits and withdrawalsOHExplainedYes
Oct 24, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferCTExplainedYes
Oct 23, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNYExplainedYes
Oct 23, 2026Bank accountsManaging an accountDeposits and withdrawalsFLExplainedYes
Oct 23, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNEExplainedYes
Oct 23, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferVAExplainedYes
Oct 22, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Oct 21, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardAZExplainedYes
Oct 20, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardFLExplainedYes
Oct 20, 2026Bank accountsClosing an accountCompany closed your accountNCExplainedYes
Oct 19, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNVExplainedYes
Oct 19, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferFLExplainedYes
Oct 18, 2026Prepaid & gift cardsUnexpected or other feesNVExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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