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Case file

Prepaid & gift cards

Complaint 9319292 Wells Fargo

Explained
Product
Prepaid card · Government benefit card
From
California 92571
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jun 21, 2024Complaint received
  2. Jun 21, 2024Sent to Wells Fargo
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Wells Fargo complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Oct 1, 2026Money transfers & appsUnexpected or other feesCAIn progressYes
Aug 10, 2026CryptoUnexpected or other feesNVExplainedYes
Jul 2, 2026Prepaid & gift cardsUnexpected or other feesCAExplainedYes
Jun 20, 2026Money transfers & appsUnexpected or other feesCAExplainedYes
May 6, 2026Prepaid & gift cardsUnexpected or other feesSDExplainedYes
Apr 23, 2026Money transfers & appsUnexpected or other feesCAFixedYes
Mar 25, 2026Money transfers & appsUnexpected or other feesNMExplainedYes
Mar 18, 2026Money transfers & appsUnexpected or other fees-ExplainedYes
Mar 18, 2026Money transfers & appsUnexpected or other feesFLExplainedYes
Feb 22, 2026Money transfers & appsUnexpected or other fees-ExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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