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Prepaid & gift cards

Prepaid & gift cards complaints Prepaid card companies ranked

Consumers filed 6,289 complaints about prepaid card companies in the last 12 months (-4% on the year before). Frozen balances, fees, cards that don't work, and government benefit and payroll cards. The most complained-about is Block.

Last 12 months
6,289

-4%

Last 30 days
323
Answered on time
93.9%

Across every company

Closed with relief
18%

Money back or a fix

Money back
11.3%

Of closed complaints

Companies
341

With complaints on record

Most complained-about prepaid card companies

#Company12 monthsChangeOn timeReliefAll time
1Block (Cash App)890+5%99%0%2,658
2Comerica723-13%100%71%5,025
3InComm Payments643+10%91.8%0%3,411
4American Express573-61%99.3%39%7,103
5Netspend409+48%99.5%0%3,430
6Conduent333+83%19.5%0%2,067
7Fifth Third Bank321new100%43%497
8Fiserv Finxact Core285-1%100%0%1,190
9Blackhawk Network263+21%98.1%0%1,285
10U.S. Bank251-23%100%12%4,084
11PayPal222+80%100%44%1,088
12Chime212+36%100%8%774
13Bank of America189-51%100%4%4,253
14ADP Inc109+25%100%0%445
15Newport Intermediate80+18%100%0%288
16Capital One57+111%100%46%277
17Branch Messenger57+78%100%0%98
18KeyBank46new100%73%348
19Current40new90%0%102
20Regions Bank37+76%100%30%194
21Google Compare Credit Cards34-11%100%0%229
22DailyPay33new97%3%46
23Citibank22-27%100%36%487
24Klarna22new81.8%23%36
25JPMorgan Chase20-13%100%5%285

Most likely to give relief

Least likely to give relief

Prepaid & gift cards complaints by month

What people complain about

Prepaid & gift cards complaints by state

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Per 100,000 people, last 12 monthsFewerMore

Your rights with prepaid card companies

Registered prepaid accounts get most Regulation E protections: report unauthorized transactions and errors quickly and the provider must investigate. Payroll and government benefit cards must tell you how to get your money without fees.

Scam warning: Gift cards are for gifts. Anyone asking you to pay a bill, a fine or a "fee" with gift cards is a scammer.

General information, not legal advice; rules vary by state. Plain-English guides

Guides

Checking a companyHow to spot financial scamsThe warning signs of the most common money scams, and what to do right away if you have been scammed.8 min readBanking & paymentsPayment app scams and refunds: Zelle, Cash App, Venmo, PayPalWhat to do if you lose money on Zelle, Cash App, Venmo or PayPal, when the law requires a refund, and the scams to watch for.9 min readFiling a complaintHow to file a complaint against a bank or financial companyGather records, complain in writing, then escalate to the right regulator if the company does not fix it.8 min readFiling a complaintCompany response types explainedWhat each complaint response label means, why "closed" is not always "fixed", and how to read a company's record.7 min read

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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