Crypto

Crypto complaints Crypto exchanges & apps ranked

Consumers filed 5,051 complaints about crypto exchanges & apps in the last 12 months (-8% on the year before). Locked accounts, missing coins, withdrawals that never arrive and investment scams. The most complained-about is Block.

Last 12 months: 5,051
Last 30 days: 280
Answered on time: 96.9%
Closed with relief: 14%
Money back: 9.7%
Companies: 350

Most complained-about crypto exchanges & apps

#	Company	12 months	Change	On time	Relief	All time
1	Block (Cash App)	1,231	+1%	99.5%	0%	3,261
2	PayPal	842	+103%	100%	38%	2,545
3	Coinbase	761	-37%	98.7%	38%	6,569
4	Robinhood	362	-52%	94.2%	0%	1,436
5	Kraken	271	+92%	99.6%	0%	597
6	Winklevoss Exchange	250	-8%	100%	0%	1,091
7	Foris DAX	161	-8%	95%	1%	798
8	Chime	117	+65%	100%	5%	257
9	Wells Fargo	77	-17%	100%	8%	491
10	JPMorgan Chase	76	-17%	100%	5%	491
11	Meta Payments	70	new	100%	6%	79
12	BAM Management US	57	+78%	82.5%	0%	607
13	SoFi	55	new	100%	11%	68
14	Blockchain.com	53	-54%	96.2%	0%	263
15	Bank of America	46	-38%	97.8%	18%	432
16	Early Warning Services (Zelle)	39	-88%	100%	0%	531
17	Capital One	31	+24%	100%	13%	142
18	Okx Inc	30	new	100%	0%	50
19	Coinme	21	new	100%	0%	44
20	Bitstamp USA	20	-17%	0%	-	57
21	EToro USA	18	new	100%	0%	76
22	Abra	17	-48%	0%	0%	77
23	Navy Federal Credit Union	16	-20%	100%	7%	75
24	Klarna	13	new	84.6%	0%	26
25	U.S. Bank	12	new	100%	8%	68

Most likely to give relief

Least likely to give relief

Crypto complaints by month

2023202420252026

Latest full monthThis month so farPeak: 1,009 in January 2025

What people complain about

Crypto complaints by state

Per 100,000 people, last 12 monthsFewerMore

Your rights with crypto exchanges & apps

Crypto has far fewer protections than a bank account: it is not FDIC insured, and transfers usually cannot be reversed. Keep records of every transaction, report fraud to the platform and law enforcement at once, and check whether your state licenses the platform as a money transmitter.

Scam warning: Anyone who guarantees returns, asks you to move coins to a new wallet to "verify" or "unlock" them, or offers to recover lost crypto for a fee is running a scam.

General information, not legal advice; rules vary by state. Plain-English guides

Guides

Checking a companyHow to spot financial scamsThe warning signs of the most common money scams, and what to do right away if you have been scammed.8 min read Banking & paymentsPayment app scams and refunds: Zelle, Cash App, Venmo, PayPalWhat to do if you lose money on Zelle, Cash App, Venmo or PayPal, when the law requires a refund, and the scams to watch for.9 min read Filing a complaintHow to file a complaint against a bank or financial companyGather records, complain in writing, then escalate to the right regulator if the company does not fix it.8 min read Filing a complaintCompany response types explainedWhat each complaint response label means, why "closed" is not always "fixed", and how to read a company's record.7 min read

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Complaint records are public consumer complaints filed with U.S. regulators, checked 3 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works