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Blockchain.com vs Coinbase

On the complaint record, Coinbase scores higher (93/100 against 33): it answered 98.5% on time and gave relief in 40% of closed complaints, against 93.9% and 0% for Blockchain.com.

Blockchain.com
Coinbase
Blockchain.comCoinbase
Response Score33/10093/100
Complaints, last 12 months661,019
Change on the year before-52%-30%
Answered on time93.9%98.5%
Closed with relief0%40%
Closed with money back0%40.2%
Complaints, all time3489,821
Top problemMoney was not available when promisedOther transaction problem
Visitors' rating--

Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.

Blockchain.com by month

Coinbase by month

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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