Crypto platform · complaint record
Coinbase complaints
Filed under Coinbase, Inc.
Consumers have filed 9,821 complaints about Coinbase since 2014, 1,019 of them in the last 12 months (-30% on the year before). It answered 98.5% on time and closed 40% with relief for the customer - more often than a typical crypto platform. The most common problem is other transaction problem. It is the most complained-about of 51 crypto exchanges & apps this year.
Strong response record. How it works
- Complaints on record
- 9,821
- Last 12 months
- 1,019
- Answered on time
- 98.5%
- Closed with relief
- 40%
- Last 30 days
- 40
- Rank
- #1 of 51
Since August 2014
-30% vs the year before
Industry: 96.9%
Typical crypto platform: 14%
Newest: Oct 31, 2026
Most complained-about crypto exchanges & apps
Coinbase complaints by month
The busiest month was January 2018 (889 complaints). Complaints in the last 12 months are down 30% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Coinbase answered last 12 months
- Closed with monetary relief39739%
- Closed with non-monetary relief20.2%
- Closed with explanation58857.7%
- In progress323.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time38/4598.5% on time
- Relief for customers40/4040.4% closed with relief
- Complaint trend15/15-30% vs last year
What Coinbase complaints are about
Top Coinbase problems last 12 months
Where Coinbase complaints come from
Most complaints: California (1,517), Florida (839), New York (790), Texas (624), Illinois (319).
Coinbase compared with other crypto exchanges & apps
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | CoinbaseCrypto | 93 | 1,019 | A |
| 2 | Winklevoss ExchangeCrypto | 54 | 416 | C |
| 3 | KrakenCrypto | 30 | 311 | F |
| 4 | Foris DAXCrypto | 33 | 235 | F |
| 5 | BAM Management USCrypto | 2 | 69 | F |
| 6 | Blockchain.comCrypto | 33 | 66 | F |
| 7 | Okx IncCrypto | 55 | 40 | C |
| 8 | EToro USACrypto | 12 | 27 | F |
Compare side by side: Coinbase vs Winklevoss Exchange · Coinbase vs Kraken · Coinbase vs Foris DAX · Coinbase vs BAM Management US
What people say about Coinbase
All experiencesNo experiences with Coinbase yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Coinbase complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 31, 2026 | Crypto | Money was not available when promised | In progress |
| Oct 30, 2026 | Crypto | Other service problem | In progress |
| Oct 30, 2026 | Money transfers & apps | Unexpected or other fees | In progress |
| Oct 30, 2026 | Crypto | Other transaction problem | In progress |
| Oct 30, 2026 | Credit cards | Closing your accountCan't close your account | In progress |
| Oct 30, 2026 | Credit cards | Closing your accountCan't close your account | In progress |
| Oct 30, 2026 | Crypto | Other transaction problem | In progress |
| Oct 30, 2026 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| Oct 29, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Oct 29, 2026 | Crypto | Fraud or scam | Money back |
| Oct 29, 2026 | Crypto | Fraud or scam | In progress |
| Oct 28, 2026 | Crypto | Other service problem | Money back |
Questions about Coinbase
How many complaints does Coinbase have?
Coinbase has 9,821 complaints on record since August 2014, including 1,019 in the last 12 months and 40 in the last 30 days. That makes it number 127 of every company by complaints this year.
Does Coinbase respond to complaints?
Yes. Coinbase answered 98.5% of its complaints on time (within 15 days) and closed 40% with relief - money back or a fix; 40.2% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 93/100 (grade A).
What do people complain about most with Coinbase?
The most common problems are other transaction problem (2,196), fraud or scam (2,393), money was not available when promised (2,091).
Is Coinbase legit?
Coinbase is a real company with a public complaint record: consumers have complained about it 9,821 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Coinbase legit? for the signals, red flags and how to protect yourself.
Are complaints about Coinbase going up or down?
Down. There were 1,019 complaints in the last 12 months against 1,447 in the 12 before (-30%). See every month.
How do I file a complaint against Coinbase?
Complain to Coinbase in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Coinbase complaints come from?
Most come from California (1,517), Florida (839), New York (790). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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