Crypto platform · complaint record
Blockchain.com complaints
Filed under Blockchain.com, Inc.
Consumers have filed 348 complaints about Blockchain.com since 2021, 66 of them in the last 12 months (-52% on the year before). It answered 93.9% on time and closed 0% with relief for the customer - less often than a typical crypto platform. The most common problem is money was not available when promised. It is the 6th most complained-about of 51 crypto exchanges & apps this year.
Poor response record. How it works
- Complaints on record
- 348
- Last 12 months
- 66
- Answered on time
- 93.9%
- Closed with relief
- 0%
- Last 30 days
- 5
- Rank
- #6 of 51
Since May 2021
-52% vs the year before
Industry: 96.9%
Typical crypto platform: 14%
Newest: Nov 5, 2026
Most complained-about crypto exchanges & apps
Blockchain.com complaints by month
The busiest month was December 2024 (19 complaints). Complaints in the last 12 months are down 52% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Blockchain.com answered last 12 months
- Closed with explanation6598.5%
- Untimely response11.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time18/4593.9% on time
- Relief for customers0/400% closed with relief
- Complaint trend15/15-52% vs last year
What Blockchain.com complaints are about
Top Blockchain.com problems last 12 months
Where Blockchain.com complaints come from
Most complaints: California (44), Florida (24), Texas (15), Ohio (10), South Carolina (9).
Blockchain.com compared with other crypto exchanges & apps
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | CoinbaseCrypto | 93 | 1,019 | A |
| 2 | Winklevoss ExchangeCrypto | 54 | 416 | C |
| 3 | KrakenCrypto | 30 | 311 | F |
| 4 | Foris DAXCrypto | 33 | 235 | F |
| 5 | BAM Management USCrypto | 2 | 69 | F |
| 6 | Blockchain.comCrypto | 33 | 66 | F |
| 7 | Okx IncCrypto | 55 | 40 | C |
| 8 | EToro USACrypto | 12 | 27 | F |
Compare side by side: Blockchain.com vs Coinbase · Blockchain.com vs Winklevoss Exchange · Blockchain.com vs Kraken · Blockchain.com vs Foris DAX
What people say about Blockchain.com
All experiencesNo experiences with Blockchain.com yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Blockchain.com complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Crypto | Fraud or scam | Explained |
| Nov 4, 2026 | Crypto | Money was not available when promised | Explained |
| Nov 1, 2026 | Crypto | Money was not available when promised | Explained |
| Oct 29, 2026 | Crypto | Money was not available when promised | No timely reply |
| Oct 20, 2026 | Crypto | Fraud or scam | Explained |
| Oct 7, 2026 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| Oct 1, 2026 | Crypto | Money was not available when promised | Explained |
| Sep 28, 2026 | Crypto | Money was not available when promised | Explained |
| Sep 28, 2026 | Crypto | Fraud or scam | Explained |
| Sep 28, 2026 | Crypto | Money was not available when promised | Explained |
| Sep 27, 2026 | Crypto | Other transaction problem | Explained |
| Sep 24, 2026 | Crypto | Money was not available when promised | Explained |
Questions about Blockchain.com
How many complaints does Blockchain.com have?
Blockchain.com has 348 complaints on record since May 2021, including 66 in the last 12 months and 5 in the last 30 days. That makes it number 592 of every company by complaints this year.
Does Blockchain.com respond to complaints?
Yes. Blockchain.com answered 93.9% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 33/100 (grade F).
What do people complain about most with Blockchain.com?
The most common problems are money was not available when promised (94), fraud or scam (85), other transaction problem (71).
Is Blockchain.com legit?
Blockchain.com is a real company with a public complaint record: consumers have complained about it 348 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Blockchain.com legit? for the signals, red flags and how to protect yourself.
Are complaints about Blockchain.com going up or down?
Down. There were 66 complaints in the last 12 months against 138 in the 12 before (-52%). See every month.
How do I file a complaint against Blockchain.com?
Complain to Blockchain.com in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Blockchain.com complaints come from?
Most come from California (44), Florida (24), Texas (15). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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