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Coinbase vs Kraken
On the complaint record, Coinbase scores higher (93/100 against 30): it answered 98.5% on time and gave relief in 40% of closed complaints, against 96.1% and 0% for Kraken.
| Coinbase | Kraken | |
|---|---|---|
| Response Score | 93/100 | 30/100 |
| Complaints, last 12 months | 1,019 | 311 |
| Change on the year before | -30% | +80% |
| Answered on time | 98.5% | 96.1% |
| Closed with relief | 40% | 0% |
| Closed with money back | 40.2% | 0% |
| Complaints, all time | 9,821 | 758 |
| Top problem | Other transaction problem | Money was not available when promised |
| Visitors' rating | - | - |
Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.
Coinbase by month
Kraken by month
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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