Crypto platform · complaint record
Kraken complaints
Filed under Payward Ventures Inc. dba Kraken
Consumers have filed 758 complaints about Kraken since 2017, 311 of them in the last 12 months (+80% on the year before). It answered 96.1% on time and closed 0% with relief for the customer - less often than a typical crypto platform. The most common problem is money was not available when promised. It is the 3rd most complained-about of 51 crypto exchanges & apps this year.
Poor response record. How it works
- Complaints on record
- 758
- Last 12 months
- 311
- Answered on time
- 96.1%
- Closed with relief
- 0%
- Last 30 days
- 21
- Rank
- #3 of 51
Since August 2017
+80% vs the year before
Industry: 96.9%
Typical crypto platform: 14%
Newest: Oct 30, 2026
Most complained-about crypto exchanges & apps
Kraken complaints by month
The busiest month was September 2026 (53 complaints). Complaints in the last 12 months are up 80% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Kraken answered last 12 months
- Closed with explanation30196.8%
- Untimely response103.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time28/4596.1% on time
- Relief for customers0/400% closed with relief
- Complaint trend2/15+80% vs last year
What Kraken complaints are about
Top Kraken problems last 12 months
Where Kraken complaints come from
Most complaints: California (111), Florida (82), Texas (45), Georgia (21), Arizona (21).
Kraken compared with other crypto exchanges & apps
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | CoinbaseCrypto | 93 | 1,019 | A |
| 2 | Winklevoss ExchangeCrypto | 54 | 416 | C |
| 3 | KrakenCrypto | 30 | 311 | F |
| 4 | Foris DAXCrypto | 33 | 235 | F |
| 5 | BAM Management USCrypto | 2 | 69 | F |
| 6 | Blockchain.comCrypto | 33 | 66 | F |
| 7 | Okx IncCrypto | 55 | 40 | C |
| 8 | EToro USACrypto | 12 | 27 | F |
Compare side by side: Kraken vs Coinbase · Kraken vs Winklevoss Exchange · Kraken vs Foris DAX · Kraken vs BAM Management US
What people say about Kraken
All experiencesNo experiences with Kraken yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Kraken complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Crypto | Money was not available when promised | Explained |
| Oct 30, 2026 | Crypto | Money was not available when promised | Explained |
| Oct 30, 2026 | Crypto | Money was not available when promised | Explained |
| Oct 30, 2026 | Crypto | Money was not available when promised | Explained |
| Oct 30, 2026 | Crypto | Money was not available when promised | Explained |
| Oct 29, 2026 | Crypto | Other service problem | Explained |
| Oct 28, 2026 | Crypto | Other transaction problem | Explained |
| Oct 28, 2026 | Crypto | Fraud or scam | Explained |
| Oct 27, 2026 | Crypto | Other transaction problem | Explained |
| Oct 26, 2026 | Crypto | Money was not available when promised | Explained |
| Oct 26, 2026 | Crypto | Money was not available when promised | Explained |
| Oct 25, 2026 | Crypto | Other transaction problem | Explained |
Questions about Kraken
How many complaints does Kraken have?
Kraken has 758 complaints on record since August 2017, including 311 in the last 12 months and 21 in the last 30 days. That makes it number 253 of every company by complaints this year.
Does Kraken respond to complaints?
Yes. Kraken answered 96.1% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 30/100 (grade F).
What do people complain about most with Kraken?
The most common problems are money was not available when promised (172), other transaction problem (172), fraud or scam (263).
Is Kraken legit?
Kraken is a real company with a public complaint record: consumers have complained about it 758 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Kraken legit? for the signals, red flags and how to protect yourself.
Are complaints about Kraken going up or down?
Up. There were 311 complaints in the last 12 months against 173 in the 12 before (+80%). See every month.
How do I file a complaint against Kraken?
Complain to Kraken in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Kraken complaints come from?
Most come from California (111), Florida (82), Texas (45). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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