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Gateway First Bank vs Southwest Business

On the complaint record, Gateway First Bank scores higher (89/100 against 10): it answered 100% on time and gave relief in 10% of closed complaints, against 92.1% and 0% for Southwest Business.

Gateway First Bank
Southwest Business
Gateway First BankSouthwest Business
Response Score89/10010/100
Complaints, last 12 months3938
Change on the year before+56%+90%
Answered on time100%92.1%
Closed with relief10%0%
Closed with money back2.6%0%
Complaints, all time303219
Top problemTrouble during payment processStruggling to pay mortgage
Visitors' rating--

Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.

Gateway First Bank by month

Southwest Business by month

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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