Mortgage company · complaint record
Southwest Business complaints
Filed under Southwest Business Corporation
Consumers have filed 219 complaints about Southwest Business since 2014, 38 of them in the last 12 months (+90% on the year before). It answered 92.1% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is struggling to pay mortgage.
Poor response record. How it works
- Complaints on record
- 219
- Last 12 months
- 38
- Answered on time
- 92.1%
- Closed with relief
- 0%
- Last 30 days
- 3
- Rank
- #58 of 595
Since March 2014
+90% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 24, 2026
Most complained-about mortgage lenders & servicers
Southwest Business complaints by month
The busiest month was June 2026 (7 complaints). Complaints in the last 12 months are up 90% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Southwest Business answered last 12 months
- Closed with explanation3694.7%
- In progress25.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time9/4592.1% on time
- Relief for customers0/400% closed with relief
- Complaint trend1/15+90% vs last year
What Southwest Business complaints are about
Top Southwest Business problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 8
- Escrow, taxes, or insurance 7
- Payment process 4
- Paying off the loan 2
- Fees charged 1
- Loan sold or transferred to another company 1
Where Southwest Business complaints come from
Most complaints: Texas (81), Tennessee (21), Georgia (17), Virginia (12), Colorado (12).
Southwest Business compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | TFS FinancialMortgages | 50 | 40 | C |
| 2 | DHI MortgageMortgages | 74 | 40 | B |
| 3 | Gateway First BankMortgages | 89 | 39 | A |
| 4 | StatebridgeMortgages | 39 | 39 | D |
| 5 | Mutual of Omaha MortgageMortgages | 58 | 38 | C |
| 6 | Southwest BusinessMortgages | 10 | 38 | F |
| 7 | Prime Source MortgageMortgages | 10 | 36 | F |
| 8 | Triad Financial ServicesMortgages | 70 | 36 | B |
Compare side by side: Southwest Business vs TFS Financial · Southwest Business vs DHI Mortgage · Southwest Business vs Gateway First Bank · Southwest Business vs Statebridge
What people say about Southwest Business
All experiencesNo experiences with Southwest Business yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Southwest Business complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 24, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | In progress |
| Oct 21, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Oct 17, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 8, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 7, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 25, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Sep 19, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Sep 14, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Sep 8, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Aug 20, 2026 | Credit reporting | Improper use of your reportReport provided to employer without your written authorization | Explained |
| Aug 19, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Aug 14, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
Questions about Southwest Business
How many complaints does Southwest Business have?
Southwest Business has 219 complaints on record since March 2014, including 38 in the last 12 months and 3 in the last 30 days. That makes it number 780 of every company by complaints this year.
Does Southwest Business respond to complaints?
Yes. Southwest Business answered 92.1% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 10/100 (grade F).
What do people complain about most with Southwest Business?
The most common problems are struggling to pay mortgage (61), trouble during payment process (68), applying for a mortgage or refinancing an existing mortgage (26).
Is Southwest Business legit?
Southwest Business is a real company with a public complaint record: consumers have complained about it 219 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Southwest Business legit? for the signals, red flags and how to protect yourself.
Are complaints about Southwest Business going up or down?
Up. There were 38 complaints in the last 12 months against 20 in the 12 before (+90%). See every month.
How do I file a complaint against Southwest Business?
Complain to Southwest Business in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Southwest Business complaints come from?
Most come from Texas (81), Tennessee (21), Georgia (17). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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