Mortgage company · complaint record
Gateway First Bank complaints
Consumers have filed 303 complaints about Gateway First Bank since 2012, 39 of them in the last 12 months (+56% on the year before). It answered 100% on time and closed 10% with relief for the customer - more often than a typical mortgage company. The most common problem is trouble during payment process.
Strong response record. How it works
- Complaints on record
- 303
- Last 12 months
- 39
- Answered on time
- 100%
- Closed with relief
- 10%
- Last 30 days
- 1
- Rank
- #56 of 595
Since April 2012
+56% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 4, 2026
Most complained-about mortgage lenders & servicers
Gateway First Bank complaints by month
The busiest month was August 2022 (7 complaints). Complaints in the last 12 months are up 56% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Gateway First Bank answered last 12 months
- Closed with monetary relief12.6%
- Closed with non-monetary relief37.7%
- Closed with explanation3589.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers40/4010.3% closed with relief
- Complaint trend4/15+56% vs last year
What Gateway First Bank complaints are about
Top Gateway First Bank problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 11
- Payment process 5
- Trying to communicate with the company to fix an issue while managing or servicing your loan 5
- Private mortgage insurance (PMI) 4
- Loan sold or transferred to another company 2
- Lien release 1
Where Gateway First Bank complaints come from
Most complaints: Texas (129), Oklahoma (22), Louisiana (20), New Jersey (16), Arkansas (12).
Gateway First Bank compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Fairway Independent MortgageMortgages | 54 | 42 | C |
| 2 | MortgageProsMortgages | 47 | 41 | D |
| 3 | TFS FinancialMortgages | 50 | 40 | C |
| 4 | DHI MortgageMortgages | 74 | 40 | B |
| 5 | StatebridgeMortgages | 39 | 39 | D |
| 6 | Gateway First BankMortgages | 89 | 39 | A |
| 7 | Mutual of Omaha MortgageMortgages | 58 | 38 | C |
| 8 | Southwest BusinessMortgages | 10 | 38 | F |
Compare side by side: Gateway First Bank vs Fairway Independent Mortgage · Gateway First Bank vs MortgagePros · Gateway First Bank vs TFS Financial · Gateway First Bank vs DHI Mortgage
What people say about Gateway First Bank
All experiencesNo experiences with Gateway First Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Gateway First Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 4, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Oct 15, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 7, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 30, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 24, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Aug 18, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 15, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Aug 12, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Fixed |
| Aug 11, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Aug 4, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 29, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| May 29, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
Questions about Gateway First Bank
How many complaints does Gateway First Bank have?
Gateway First Bank has 303 complaints on record since April 2012, including 39 in the last 12 months and 1 in the last 30 days. That makes it number 768 of every company by complaints this year.
Does Gateway First Bank respond to complaints?
Yes. Gateway First Bank answered 100% of its complaints on time (within 15 days) and closed 10% with relief - money back or a fix; 2.6% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 89/100 (grade A).
What do people complain about most with Gateway First Bank?
The most common problems are trouble during payment process (81), incorrect information on your report (38), struggling to pay mortgage (37).
Is Gateway First Bank legit?
Gateway First Bank is a real company with a public complaint record: consumers have complained about it 303 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Gateway First Bank legit? for the signals, red flags and how to protect yourself.
Are complaints about Gateway First Bank going up or down?
Up. There were 39 complaints in the last 12 months against 25 in the 12 before (+56%). See every month.
How do I file a complaint against Gateway First Bank?
Complain to Gateway First Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Gateway First Bank complaints come from?
Most come from Texas (129), Oklahoma (22), Louisiana (20). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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