Compare
Mercari vs PLS Group
On the complaint record, PLS Group scores higher (72/100 against 45): it answered 100% on time and gave relief in 16% of closed complaints, against 100% and 0% for Mercari.
| Mercari | PLS Group | |
|---|---|---|
| Response Score | 45/100 | 72/100 |
| Complaints, last 12 months | 71 | 25 |
| Change on the year before | +103% | +32% |
| Answered on time | 100% | 100% |
| Closed with relief | 0% | 16% |
| Closed with money back | 0% | 16% |
| Complaints, all time | 150 | 245 |
| Top problem | Trouble accessing funds in your mobile or digital wallet | Fraud or scam |
| Visitors' rating | - | - |
Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.
Mercari by month
PLS Group by month
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Which would you choose?
No comments yet. Start the conversation - questions are welcome too.