Payment company · complaint record
Mercari complaints
Filed under Mercari, Inc.
Consumers have filed 150 complaints about Mercari since 2022, 71 of them in the last 12 months (+103% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical payment company. The most common problem is trouble accessing funds in your mobile or digital wallet. It is the 14th most complained-about of 72 payment apps & money transfer services this year.
Weak response record. How it works
- Complaints on record
- 150
- Last 12 months
- 71
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 2
- Rank
- #14 of 72
Since January 2022
+103% vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Oct 30, 2026
Most complained-about payment apps & money transfer services
Mercari complaints by month
The busiest month was August 2026 (12 complaints). Complaints in the last 12 months are up 103% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Mercari answered last 12 months
- Closed with explanation71100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend0/15+103% vs last year
What Mercari complaints are about
Top Mercari problems last 12 months
Where Mercari complaints come from
Most complaints: California (20), Florida (19), New York (16), Texas (12), Maryland (11).
Mercari compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | DailyPayMoney transfers & apps | 27 | 127 | F |
| 2 | TapTap SendMoney transfers & apps | 68 | 100 | B |
| 3 | WorldRemitMoney transfers & apps | 29 | 86 | F |
| 4 | MercariMoney transfers & apps | 45 | 71 | D |
| 5 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 6 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 7 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 8 | AirtmMoney transfers & apps | 0 | 38 | F |
Compare side by side: Mercari vs DailyPay · Mercari vs TapTap Send · Mercari vs WorldRemit · Mercari vs Ria Envia
What people say about Mercari
All experiencesNo experiences with Mercari yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Mercari complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Oct 21, 2026 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| Oct 12, 2026 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| Oct 9, 2026 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| Oct 3, 2026 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| Oct 2, 2026 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
| Sep 26, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Sep 19, 2026 | Crypto | Fraud or scam | Explained |
| Sep 15, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Sep 9, 2026 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
| Aug 31, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Aug 22, 2026 | Money transfers & apps | Other transaction problem | Explained |
Questions about Mercari
How many complaints does Mercari have?
Mercari has 150 complaints on record since January 2022, including 71 in the last 12 months and 2 in the last 30 days. That makes it number 569 of every company by complaints this year.
Does Mercari respond to complaints?
Yes. Mercari answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 45/100 (grade D).
What do people complain about most with Mercari?
The most common problems are trouble accessing funds in your mobile or digital wallet (34), fraud or scam (24), unauthorized transactions or other transaction problem (11).
Is Mercari legit?
Mercari is a real company with a public complaint record: consumers have complained about it 150 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Mercari legit? for the signals, red flags and how to protect yourself.
Are complaints about Mercari going up or down?
Up. There were 71 complaints in the last 12 months against 35 in the 12 before (+103%). See every month.
How do I file a complaint against Mercari?
Complain to Mercari in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Mercari complaints come from?
Most come from California (20), Florida (19), New York (16). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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