Payment company · complaint record
PLS Group complaints
Filed under PLS GROUP, INC
Consumers have filed 245 complaints about PLS Group since 2014, 25 of them in the last 12 months (+32% on the year before). It answered 100% on time and closed 16% with relief for the customer - about the same as a typical payment company. The most common problem is fraud or scam. It is the 21st most complained-about of 72 payment apps & money transfer services this year.
Good response record. How it works
- Complaints on record
- 245
- Last 12 months
- 25
- Answered on time
- 100%
- Closed with relief
- 16%
- Last 30 days
- 0
- Rank
- #21 of 72
Since February 2014
+32% vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Sep 24, 2026
Most complained-about payment apps & money transfer services
PLS Group complaints by month
The busiest month was September 2023 (6 complaints). Complaints in the last 12 months are up 32% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How PLS Group answered last 12 months
- Closed with monetary relief416%
- Closed with explanation2184%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers20/4016% closed with relief
- Complaint trend7/15+32% vs last year
What PLS Group complaints are about
Top PLS Group problems
Where PLS Group complaints come from
Most complaints: New York (47), Texas (45), Illinois (45), California (22), Wisconsin (14).
PLS Group compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | MercariMoney transfers & apps | 45 | 71 | D |
| 2 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 3 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 4 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 5 | AirtmMoney transfers & apps | 0 | 38 | F |
| 6 | Paysend USMoney transfers & apps | 10 | 26 | F |
| 7 | Ingo MoneyMoney transfers & apps | 10 | 26 | F |
| 8 | PLS GroupMoney transfers & apps | 72 | 25 | B |
Compare side by side: PLS Group vs Mercari · PLS Group vs Ria Envia · PLS Group vs Bill.Com · PLS Group vs Global Tel*Link
What people say about PLS Group
All experiencesNo experiences with PLS Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest PLS Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 24, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Aug 28, 2026 | Money transfers & apps | Problem with customer service | Explained |
| Aug 22, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Aug 20, 2026 | Money transfers & apps | Problem with customer service | Explained |
| Aug 12, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Jul 25, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Jul 20, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Jul 17, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Money back |
| Jul 14, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Jun 27, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Jun 16, 2026 | Money transfers & apps | Lost or stolen money order | Explained |
| Jun 7, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
Questions about PLS Group
How many complaints does PLS Group have?
PLS Group has 245 complaints on record since February 2014, including 25 in the last 12 months and 0 in the last 30 days. That makes it number 972 of every company by complaints this year.
Does PLS Group respond to complaints?
Yes. PLS Group answered 100% of its complaints on time (within 15 days) and closed 16% with relief - money back or a fix; 16% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 72/100 (grade B).
What do people complain about most with PLS Group?
The most common problems are fraud or scam (37), problem with customer service (25), lost or stolen money order (30).
Is PLS Group legit?
PLS Group is a real company with a public complaint record: consumers have complained about it 245 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is PLS Group legit? for the signals, red flags and how to protect yourself.
Are complaints about PLS Group going up or down?
Up. There were 25 complaints in the last 12 months against 19 in the 12 before (+32%). See every month.
How do I file a complaint against PLS Group?
Complain to PLS Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most PLS Group complaints come from?
Most come from New York (47), Texas (45), Illinois (45). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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