Compare
Mercari vs Ria Envia
On the complaint record, Mercari scores higher (45/100 against 39): it answered 100% on time and gave relief in 0% of closed complaints, against 96.8% and 0% for Ria Envia.
| Mercari | Ria Envia | |
|---|---|---|
| Response Score | 45/100 | 39/100 |
| Complaints, last 12 months | 71 | 62 |
| Change on the year before | +103% | +13% |
| Answered on time | 100% | 96.8% |
| Closed with relief | 0% | 0% |
| Closed with money back | 0% | 0% |
| Complaints, all time | 150 | 482 |
| Top problem | Trouble accessing funds in your mobile or digital wallet | Other transaction problem |
| Visitors' rating | - | - |
Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.
Mercari by month
Ria Envia by month
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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