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PennyMac vs Select Portfolio Servicing

On the complaint record, PennyMac scores higher (89/100 against 52): it answered 99.9% on time and gave relief in 11% of closed complaints, against 99.9% and 0% for Select Portfolio Servicing.

PennyMac
Select Portfolio Servicing
PennyMacSelect Portfolio Servicing
Response Score89/10052/100
Complaints, last 12 months1,4901,277
Change on the year before+59%+32%
Answered on time99.9%99.9%
Closed with relief11%0%
Closed with money back2.5%0%
Complaints, all time6,69216,709
Top problemTrouble during payment processTrouble during payment process
Visitors' rating--

Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.

PennyMac by month

Select Portfolio Servicing by month

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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