Compare
PennyMac vs Selene
On the complaint record, PennyMac scores higher (89/100 against 50): it answered 99.9% on time and gave relief in 11% of closed complaints, against 100% and 0% for Selene.
| PennyMac | Selene | |
|---|---|---|
| Response Score | 89/100 | 50/100 |
| Complaints, last 12 months | 1,490 | 1,063 |
| Change on the year before | +59% | +49% |
| Answered on time | 99.9% | 100% |
| Closed with relief | 11% | 0% |
| Closed with money back | 2.5% | 0% |
| Complaints, all time | 6,692 | 3,429 |
| Top problem | Trouble during payment process | Struggling to pay mortgage |
| Visitors' rating | - | - |
Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.
PennyMac by month
Selene by month
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Which would you choose?
No comments yet. Start the conversation - questions are welcome too.