Mortgage company · complaint record
Selene complaints
Filed under Selene Holdings LLC
Consumers have filed 3,429 complaints about Selene since 2020, 1,063 of them in the last 12 months (+49% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is struggling to pay mortgage. It is the 10th most complained-about of 595 mortgage lenders & servicers this year.
Average response record. How it works
- Complaints on record
- 3,429
- Last 12 months
- 1,063
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 58
- Rank
- #10 of 595
Since January 2020
+49% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 7, 2026
Most complained-about mortgage lenders & servicers
Selene complaints by month
The busiest month was March 2026 (111 complaints). Complaints in the last 12 months are up 49% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Selene answered last 12 months
- Closed with explanation1,03297.1%
- In progress312.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend5/15+49% vs last year
What Selene complaints are about
Top Selene problems last 12 months
Inside "Struggling to pay mortgage"
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure 400
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu 231
- Foreclosure 183
- An existing modification, forbearance plan, short sale, or other loss mitigation relief 105
Where Selene complaints come from
Most complaints: Florida (449), California (410), New York (288), New Jersey (220), Georgia (206).
Selene compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | PennyMacMortgages | 89 | 1,490 | A |
| 2 | M&T BankMortgages | 92 | 1,455 | A |
| 3 | Carrington Mortgage ServicesMortgages | 44 | 1,302 | D |
| 4 | Select Portfolio ServicingMortgages | 52 | 1,277 | C |
| 5 | LoanCareMortgages | 46 | 1,091 | D |
| 6 | SeleneMortgages | 50 | 1,063 | C |
| 7 | Mr. CooperMortgages | 60 | 913 | C |
| 8 | United Wholesale Mortgage (UWM)Mortgages | 45 | 699 | D |
Compare side by side: Selene vs PennyMac · Selene vs M&T Bank · Selene vs Carrington Mortgage Services · Selene vs Select Portfolio Servicing
What people say about Selene
All experiencesNo experiences with Selene yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Selene complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 7, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Nov 2, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Nov 1, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Nov 1, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Oct 31, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Oct 30, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Oct 30, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Oct 30, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 30, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 29, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 29, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 29, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
Questions about Selene
How many complaints does Selene have?
Selene has 3,429 complaints on record since January 2020, including 1,063 in the last 12 months and 58 in the last 30 days. That makes it number 124 of every company by complaints this year.
Does Selene respond to complaints?
Yes. Selene answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 50/100 (grade C).
What do people complain about most with Selene?
The most common problems are struggling to pay mortgage (1,366), trouble during payment process (1,455), incorrect information on your report (185).
Is Selene legit?
Selene is a real company with a public complaint record: consumers have complained about it 3,429 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Selene legit? for the signals, red flags and how to protect yourself.
Are complaints about Selene going up or down?
Up. There were 1,063 complaints in the last 12 months against 715 in the 12 before (+49%). See every month.
How do I file a complaint against Selene?
Complain to Selene in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Selene complaints come from?
Most come from Florida (449), California (410), New York (288). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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