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Case file

Mortgages

Complaint 10847556 Concord Servicing

Explained
Product
Mortgage · Home equity loan or line of credit (HELOC)
Detail
Paying off the loan
From
Georgia 30265
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Nov 20, 2024Complaint received
  2. Nov 20, 2024Sent to Concord Servicing
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Concord Servicing complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Aug 27, 2025MortgagesTrouble during payment processFees chargedNMExplainedYes
Jul 11, 2025MortgagesTrouble during payment processPayment processNYExplainedYes
Dec 6, 2023MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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