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Case file

Mortgages

Complaint 11194489 NBT Bancorp

Explained
Product
Mortgage · Conventional home mortgage
Detail
Delays in the application process
From
New York 13365
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Dec 17, 2024Complaint received
  2. Dec 17, 2024Sent to NBT Bancorp
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More NBT Bancorp complaints about applying for a mortgage or refinancing an existing mortgage

ReceivedAboutIssueStateAnswerOn time
Jun 8, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsNYExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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