Complaint log
NBT Bancorp complaint log
The newest complaints about NBT Bancorp, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Oct 28, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Oct 21, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | In progress |
| Oct 21, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 17, 2026 | Payday & personal loans | Problem when making payments | Explained |
| Oct 13, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Sep 30, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Sep 23, 2026 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
| Sep 21, 2026 | Mortgages | Trouble during payment processFees charged | Fixed |
| Sep 13, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Sep 12, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Sep 9, 2026 | Bank accounts | Problem caused by your funds being lowBounced checks or returned payments | Explained |
| Sep 4, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Aug 21, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Aug 16, 2026 | Payday & personal loans | Getting the loan | In progress |
| Aug 14, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Aug 4, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Aug 4, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 3, 2026 | Payday & personal loans | Problem when making payments | Explained |
| Jul 31, 2026 | Payday & personal loans | Getting the loan | Explained |
| Jul 29, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jul 18, 2026 | Debt collection | False statements or representationIndicated you were committing crime by not paying debt | Explained |
| Jul 13, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Jul 11, 2026 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Jul 10, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jul 8, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Jul 1, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Fixed |
| Jun 29, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Jun 10, 2026 | Bank accounts | Closing an accountFees charged for closing account | Explained |
| Jun 8, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| May 24, 2026 | Auto loans & leases | Getting a loan or leaseProblem with additional add-on products or services purchased with the loan | Explained |
| May 21, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 24, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Apr 22, 2026 | Payday & personal loans | Getting the loan | Explained |
| Apr 15, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened to arrest you or take you to jail if you do not pay | Explained |
| Apr 15, 2026 | Bank accounts | Managing an accountBanking errors | Fixed |
| Apr 15, 2026 | Bank accounts | Managing an accountBanking errors | Fixed |
| Apr 15, 2026 | Bank accounts | Managing an accountProblem accessing account | Fixed |
| Apr 15, 2026 | Bank accounts | Managing an accountBanking errors | Fixed |
| Apr 15, 2026 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Fixed |
| Apr 15, 2026 | Bank accounts | Managing an accountBanking errors | Fixed |
| Apr 8, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Apr 8, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Mar 21, 2026 | Credit cards | Incorrect information on your reportInformation belongs to someone else | Explained |
| Mar 19, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Mar 10, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Feb 17, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 7, 2026 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
| Feb 4, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Feb 1, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works