Complaint 11230110 Wells Fargo

Explained

Company: Wells Fargo
Product: Prepaid card · General-purpose prepaid card
Issue: Advertising
Detail: Changes in terms from what was offered or advertised
From: Michigan 48234
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Dec 20, 2024Complaint received
Dec 20, 2024Sent to Wells Fargo
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Wells Fargo complaints about advertising

Received	About	Issue	State	Answer	On time
Feb 5, 2023	Prepaid & gift cards	AdvertisingChanges in terms from what was offered or advertised	CA	Explained	Yes
Feb 20, 2020	Prepaid & gift cards	AdvertisingConfusing or misleading advertising about the card	PA	Explained	Yes
Jan 22, 2019	Prepaid & gift cards	AdvertisingConfusing or misleading advertising about the card	WA	Explained	Yes
May 16, 2018	Prepaid & gift cards	AdvertisingChanges in terms from what was offered or advertised	PA	Explained	Yes
Sep 27, 2017	Prepaid & gift cards	AdvertisingConfusing or misleading advertising about the card	GA	Money back	Yes
Aug 10, 2017	Prepaid & gift cards	AdvertisingChanges in terms from what was offered or advertised	MN	Fixed	No

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Complaint records are public consumer complaints filed with U.S. regulators, checked 7 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works