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Prepaid & gift cards

Advertising

Consumers have filed 603 complaints about this, 69 in the last 12 months (-30%), against 69 companies. The most complained-about is Block. Companies closed 4% of these with relief.

Companies with the most

All time.

In more detail

  • Confusing or misleading advertising about the card40467%
  • Changes in terms from what was offered or advertised19933%

By month

By state

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Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Oct 30, 2026JPMorgan ChasePrepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardNYExplainedYes
Oct 27, 2026BlockPrepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardLAExplainedYes
Oct 14, 2026BlockPrepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardFLExplainedYes
Oct 9, 2026CCF IntermediatePrepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardKYExplainedYes
Oct 6, 2026Capital OnePrepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedVAExplainedYes
Oct 5, 2026BlockPrepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedGAExplainedYes
Sep 17, 2026ChimePrepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardOHExplainedYes
Sep 15, 2026Capital OnePrepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedPAExplainedYes
Sep 14, 2026Capital OnePrepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedOHMoney backYes
Sep 14, 2026Revolut TechnologiesPrepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardFLExplainedYes
Sep 11, 2026PayPalPrepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedCAMoney backYes
Sep 3, 2026Capital OnePrepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedGAExplainedYes
Sep 1, 2026KlarnaPrepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardGAExplainedYes
Aug 27, 2026NetspendPrepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardFLExplainedYes
Aug 22, 2026BlockPrepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardSCExplainedYes

Your rights with prepaid card companies

Registered prepaid accounts get most Regulation E protections: report unauthorized transactions and errors quickly and the provider must investigate. Payroll and government benefit cards must tell you how to get your money without fees.

Scam warning: Gift cards are for gifts. Anyone asking you to pay a bill, a fine or a "fee" with gift cards is a scammer.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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