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Case file

Prepaid & gift cards

Complaint 11758104 Extra

Explained
Company
Extra
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble closing card
From
North Carolina 27870
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jan 25, 2025Complaint received
  2. Mar 5, 2025Sent to Extra (39 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Extra complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Mar 18, 2022Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAExplainedYes
Nov 28, 2021Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardGAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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