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Case file

Prepaid & gift cards

Complaint 11971800 Business Processing Solutions

Explained
Product
Prepaid card · Payroll card
Detail
Trouble getting a working replacement card
From
Wisconsin 53220
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Feb 6, 2025Complaint received
  2. Apr 21, 2025Sent to Business Processing Solutions (74 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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