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Auto loans & leases

Complaint 13592842 USAA

Explained
Company
USAA
Product
Vehicle loan or lease · Loan
Detail
Denied request to lower payments
From
Virginia 24219
Filed by
Postal mail
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. May 19, 2025Complaint received
  2. May 19, 2025Sent to USAA
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More USAA complaints about struggling to pay your loan

ReceivedAboutIssueStateAnswerOn time
Aug 30, 2026Payday & personal loansStruggling to pay your loanCAExplainedYes
Jul 28, 2026Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsGAExplainedYes
Jul 5, 2026Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsMDExplainedYes
Jun 26, 2026Auto loans & leasesStruggling to pay your loanProblem after you declared or threatened to declare bankruptcyNYExplainedYes
Jun 12, 2026Payday & personal loansStruggling to pay your loanFLExplainedYes
Apr 14, 2026Payday & personal loansStruggling to pay your loanGAExplainedYes
Mar 24, 2026Payday & personal loansStruggling to pay your loanTNExplainedYes
Mar 24, 2026Payday & personal loansStruggling to pay your loanTNExplainedYes
Jan 14, 2026Payday & personal loansStruggling to pay your loanWAExplainedYes
Oct 27, 2025Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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