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Complaint log

USAA complaint log

The newest complaints about USAA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 3, 2026Credit cardsProblem when making paymentsProblem during payment processNMExplainedYes
Nov 3, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementVIExplainedYes
Nov 2, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCAExplainedYes
Nov 2, 2026Credit cardsTrouble using your cardCredit card company won't increase or decrease your credit limitILExplainedYes
Nov 1, 2026Bank accountsManaging an accountBanking errorsVAExplainedYes
Nov 1, 2026Bank accountsManaging an accountProblem using a debit or ATM cardAEExplainedYes
Oct 31, 2026Auto loans & leasesRepossessionAccount reinstatement or redemption after repossessionNVExplainedYes
Oct 31, 2026Credit cardsFees or interestProblem with feesNYExplainedYes
Oct 30, 2026Bank accountsManaging an accountProblem making or receiving paymentsVAExplainedYes
Oct 30, 2026Credit cardsFees or interestCharged too much interestGAExplainedYes
Oct 30, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNDExplainedYes
Oct 30, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCOExplainedYes
Oct 30, 2026Credit cardsProblem with a company's investigation into an existing problemInvestigation took more than 30 daysDCExplainedYes
Oct 30, 2026Bank accountsManaging an accountDeposits and withdrawalsFLExplainedYes
Oct 30, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCOMoney backYes
Oct 30, 2026Bank accountsManaging an accountProblem making or receiving paymentsDEExplainedYes
Oct 30, 2026Bank accountsClosing an accountCompany closed your accountMDExplainedYes
Oct 30, 2026Credit cardsFees or interestCharged too much interestLAExplainedYes
Oct 30, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNYExplainedYes
Oct 30, 2026Bank accountsManaging an accountProblem using a debit or ATM cardDEExplainedYes
Oct 30, 2026Credit reportingIncorrect information on your reportAccount status incorrectMTExplainedYes
Oct 30, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNVExplainedYes
Oct 30, 2026Bank accountsManaging an accountProblem making or receiving paymentsCAExplainedYes
Oct 29, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedTXExplainedYes
Oct 29, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseTXExplainedYes
Oct 29, 2026Credit reportingIncorrect information on your reportAccount information incorrectAZExplainedYes
Oct 29, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesFLExplainedYes
Oct 29, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Oct 29, 2026Bank accountsClosing an accountCompany closed your accountTXMoney backYes
Oct 29, 2026Bank accountsManaging an accountDeposits and withdrawalsCOExplainedYes
Oct 29, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedCAMoney backYes
Oct 29, 2026Bank accountsClosing an accountFunds not received from closed accountCAExplainedYes
Oct 29, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedCAExplainedYes
Oct 29, 2026Bank accountsManaging an accountProblem making or receiving paymentsCAExplainedYes
Oct 29, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedCAExplainedYes
Oct 28, 2026Bank accountsManaging an accountBanking errorsGAExplainedYes
Oct 28, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeMOExplainedYes
Oct 28, 2026Bank accountsManaging an accountProblem making or receiving paymentsTNExplainedYes
Oct 28, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardAEExplainedYes
Oct 28, 2026Credit cardsFees or interestProblem with feesAEFixedYes
Oct 27, 2026Bank accountsManaging an accountProblem accessing accountGAExplainedYes
Oct 27, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNVExplainedYes
Oct 27, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXMoney backYes
Oct 27, 2026Bank accountsManaging an accountDeposits and withdrawalsMDExplainedYes
Oct 27, 2026Credit cardsOther features, terms, or problemsOther problemCAExplainedYes
Oct 27, 2026Bank accountsManaging an accountBanking errorsFLIn progressYes
Oct 27, 2026Auto loans & leasesGetting a loan or leaseConfusing or misleading advertising or marketingMOExplainedYes
Oct 27, 2026Bank accountsManaging an accountDeposits and withdrawalsTXFixedYes
Oct 27, 2026Bank accountsManaging an accountProblem using a debit or ATM cardPAIn progressYes
Oct 27, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedKYExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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