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Case file

Credit reporting

Complaint 14092632 Waypoint Resource Group

Explained
Product
Credit reporting or other personal consumer reports · Credit reporting
Detail
Problem canceling credit monitoring or identify theft protection service
From
Texas 77083
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jun 16, 2025Complaint received
  2. Jun 16, 2025Sent to Waypoint Resource Group
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Waypoint Resource Group complaints about credit monitoring or identity theft protection services

ReceivedAboutIssueStateAnswerOn time
Sep 15, 2026Credit reportingCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceCAExplainedYes
Jul 2, 2025Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesCAExplainedYes
Nov 26, 2021Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesTXExplainedYes
Aug 11, 2019Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesUTExplainedYes
Dec 12, 2018Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesTXExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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