Debt collector · complaint record
Waypoint Resource Group complaints
Filed under Waypoint Resource Group, LLC
Consumers have filed 2,737 complaints about Waypoint Resource Group since 2017, 1,144 of them in the last 12 months (+322% on the year before). It answered 72.5% on time and closed 0% with relief for the customer - less often than a typical debt collector. The most common problem is attempts to collect debt not owed. It is the 44th most complained-about of 1,963 debt collectors this year.
Poor response record. How it works
- Complaints on record
- 2,737
- Last 12 months
- 1,144
- Answered on time
- 72.5%
- Closed with relief
- 0%
- Last 30 days
- 46
- Rank
- #44 of 1,963
Since June 2017
+322% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Oct 29, 2026
Most complained-about debt collectors
Waypoint Resource Group complaints by month
The busiest month was April 2026 (208 complaints). Complaints in the last 12 months are up 322% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Waypoint Resource Group answered last 12 months
- Closed with explanation1,144100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4572.5% on time
- Relief for customers0/400% closed with relief
- Complaint trend0/15+322% vs last year
What Waypoint Resource Group complaints are about
Top Waypoint Resource Group problems last 12 months
Inside "Attempts to collect debt not owed"
- Debt is not yours 645
- Debt was result of identity theft 246
- Debt was paid 200
- Debt was already discharged in bankruptcy and is no longer owed 16
Where Waypoint Resource Group complaints come from
Most complaints: Texas (575), California (333), Florida (285), Pennsylvania (130), North Carolina (110).
Waypoint Resource Group compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | ONLINE Information ServicesDebt collection | 68 | 1,268 | B |
| 2 | Source Receivables ManagementDebt collection | 40 | 1,217 | D |
| 3 | Eastern Account Systems of ConnecticutDebt collection | 54 | 1,193 | C |
| 4 | Credit Corp SolutionsDebt collection | 53 | 1,156 | C |
| 5 | Waypoint Resource GroupDebt collection | 0 | 1,144 | F |
| 6 | Lockhart, Morris & MontgomeryDebt collection | 50 | 1,075 | C |
| 7 | Aargon AgencyDebt collection | 42 | 1,062 | D |
| 8 | Capio PartnersDebt collection | 76 | 1,037 | B |
Compare side by side: Waypoint Resource Group vs ONLINE Information Services · Waypoint Resource Group vs Source Receivables Management · Waypoint Resource Group vs Eastern Account Systems of Connecticut · Waypoint Resource Group vs Credit Corp Solutions
What people say about Waypoint Resource Group
All experiencesNo experiences with Waypoint Resource Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Waypoint Resource Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 29, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 29, 2026 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Oct 29, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 29, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 29, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 28, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 28, 2026 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Oct 28, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Oct 28, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Oct 28, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 28, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Questions about Waypoint Resource Group
How many complaints does Waypoint Resource Group have?
Waypoint Resource Group has 2,737 complaints on record since June 2017, including 1,144 in the last 12 months and 46 in the last 30 days. That makes it number 116 of every company by complaints this year.
Does Waypoint Resource Group respond to complaints?
Yes. Waypoint Resource Group answered 72.5% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 0/100 (grade F).
What do people complain about most with Waypoint Resource Group?
The most common problems are attempts to collect debt not owed (1,107), took or threatened to take negative or legal action (298), written notification about debt (478).
Is Waypoint Resource Group legit?
Waypoint Resource Group is a real company with a public complaint record: consumers have complained about it 2,737 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Waypoint Resource Group legit? for the signals, red flags and how to protect yourself.
Are complaints about Waypoint Resource Group going up or down?
Up. There were 1,144 complaints in the last 12 months against 271 in the 12 before (+322%). See every month.
How do I file a complaint against Waypoint Resource Group?
Complain to Waypoint Resource Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Waypoint Resource Group complaints come from?
Most come from Texas (575), California (333), Florida (285). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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