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Credit reporting

Credit monitoring or identity theft protection services

Consumers have filed 41,564 complaints about this, 7,643 in the last 12 months (-9%), against 861 companies. The most complained-about is Experian. Companies closed 27% of these with relief.

Companies with the most

Last 12 months.

In more detail

  • Problem canceling credit monitoring or identify theft protection service17,51742%
  • Didn't receive services that were advertised9,91724%
  • Billing dispute for services9,68023%
  • Problem with product or service terms changing3,0607%
  • Received unwanted marketing or advertising1,3903%

By month

By state

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Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Nov 14, 2026TransUnionCredit reportingCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceINIn progressYes
Nov 14, 2026TransUnionCredit reportingCredit monitoring or identity theft protection servicesDidn't receive services that were advertisedGAIn progressYes
Nov 14, 2026TransUnionCredit reportingCredit monitoring or identity theft protection servicesDidn't receive services that were advertisedGAIn progressYes
Nov 14, 2026TransUnionCredit reportingCredit monitoring or identity theft protection servicesDidn't receive services that were advertisedGAIn progressYes
Nov 13, 2026ExperianCredit reportingCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceLAIn progressYes
Nov 13, 2026ExperianCredit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesGAIn progressYes
Nov 13, 2026TransUnionCredit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesGAIn progressYes
Nov 13, 2026ExperianCredit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesARIn progressYes
Nov 13, 2026TransUnionCredit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesFLIn progressYes
Nov 12, 2026TransUnionCredit reportingCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceFLIn progressYes
Nov 12, 2026ExperianCredit reportingCredit monitoring or identity theft protection servicesProblem with product or service terms changingNYIn progressYes
Nov 12, 2026ExperianCredit reportingCredit monitoring or identity theft protection servicesReceived unwanted marketing or advertisingWAIn progressYes
Nov 12, 2026TransUnionCredit reportingCredit monitoring or identity theft protection servicesDidn't receive services that were advertisedNJIn progressYes
Nov 12, 2026TransUnionCredit reportingCredit monitoring or identity theft protection servicesProblem with product or service terms changingFLIn progressYes
Nov 12, 2026TransUnionCredit reportingCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceMAIn progressYes

Your rights with credit bureaus & report companies

Under the Fair Credit Reporting Act you can dispute anything inaccurate or incomplete on your report, and the credit bureau generally has to investigate within 30 days (45 in some cases) and fix or delete what it cannot verify. You are entitled to free reports from each nationwide bureau at annualcreditreport.com, and you can place a fraud alert or a free security freeze.

Scam warning: Nobody can legally remove accurate negative information from your report - be wary of anyone promising to. The only official site for your free reports is annualcreditreport.com.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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