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Money transfers & apps

Complaint 14586226 Citibank

Explained
Company
Citibank
Product
Money transfer, virtual currency, or money service · Mobile or digital wallet
From
New York 11235
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jun 25, 2025Complaint received
  2. Jul 10, 2025Sent to Citibank (15 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citibank complaints about confusing or missing disclosures

ReceivedAboutIssueStateAnswerOn time
Oct 16, 2026Debt relief & credit repairConfusing or missing disclosuresCAExplainedYes
Sep 24, 2026Debt relief & credit repairConfusing or missing disclosuresGAExplainedYes
Aug 4, 2026Debt relief & credit repairConfusing or missing disclosuresNYFixedYes
May 29, 2026Money transfers & appsConfusing or missing disclosuresSCExplainedYes
May 10, 2026Debt relief & credit repairConfusing or missing disclosuresNJExplainedYes
Apr 16, 2026Debt relief & credit repairConfusing or missing disclosuresIDExplainedYes
Jan 27, 2026Money transfers & appsConfusing or missing disclosures-ExplainedYes
Oct 28, 2025Debt relief & credit repairConfusing or missing disclosuresCTExplainedYes
Sep 27, 2025Payday & personal loansConfusing or missing disclosuresFLExplainedYes
Sep 18, 2025Money transfers & appsConfusing or missing disclosuresCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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