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Money transfers & apps

Confusing or missing disclosures

Consumers have filed 7,840 complaints about this, 2,107 in the last 12 months (-23%), against 675 companies. The most complained-about is Block. Companies closed 19% of these with relief.

Companies with the most

Last 12 months.

By month

By state

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Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Nov 14, 2026TransUnionDebt relief & credit repairConfusing or missing disclosuresMAIn progressYes
Nov 12, 2026ExperianDebt relief & credit repairConfusing or missing disclosuresFLIn progressYes
Nov 11, 2026Freedom Financial NetworkDebt relief & credit repairConfusing or missing disclosuresNYIn progressYes
Nov 8, 2026BlockMoney transfers & appsConfusing or missing disclosuresNEExplainedYes
Nov 4, 2026Liberty Debt ReliefDebt relief & credit repairConfusing or missing disclosuresCAExplainedYes
Nov 4, 2026CL HoldingsDebt relief & credit repairConfusing or missing disclosuresTXFixedYes
Nov 4, 2026Navy Federal Credit UnionMoney transfers & appsConfusing or missing disclosuresKSIn progressYes
Nov 4, 2026SezzleMoney transfers & appsConfusing or missing disclosuresPAExplainedYes
Nov 4, 2026BlockMoney transfers & appsConfusing or missing disclosuresTNExplainedYes
Nov 3, 2026KikoffDebt relief & credit repairConfusing or missing disclosuresGAExplainedYes
Nov 2, 2026BlockMoney transfers & appsConfusing or missing disclosuresARExplainedYes
Nov 2, 2026The J. G. WentworthDebt relief & credit repairConfusing or missing disclosuresFLExplainedYes
Nov 2, 2026WorldRemitMoney transfers & appsConfusing or missing disclosuresOHIn progressYes
Nov 1, 2026Suncoast Credit UnionDebt relief & credit repairConfusing or missing disclosuresFLExplainedYes
Nov 1, 2026Americas Car-MartDebt relief & credit repairConfusing or missing disclosuresMSExplainedYes

Your rights with payment apps & money transfer services

For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.

Scam warning: Never send money to someone you only know online, to "yourself" at someone else's request, or to fix a problem with an account. Payment apps work like cash: once it's sent, it is usually gone.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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