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Case file

Mortgages

Complaint 15490243 Hometap Equity Partners

Explained
Product
Mortgage · Home equity loan or line of credit (HELOC)
Detail
Lien release
From
South Carolina 29642
Filed by
Web · Servicemember · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Aug 25, 2025Complaint received
  2. Aug 25, 2025Sent to Hometap Equity Partners
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Hometap Equity Partners complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Jul 1, 2026MortgagesTrouble during payment processPaying off the loanPAExplainedYes
Jun 3, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanWAExplainedYes
Apr 21, 2026MortgagesTrouble during payment processPaying off the loanVAExplainedYes
Mar 15, 2026MortgagesTrouble during payment processFees chargedMNExplainedYes
Oct 28, 2025MortgagesTrouble during payment processPaying off the loanCAExplainedYes
Oct 8, 2025MortgagesTrouble during payment processInterest rateNJExplainedYes
Sep 19, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
May 20, 2024MortgagesTrouble during payment processPaying off the loanWAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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