Mortgage company · complaint record
Hometap Equity Partners complaints
Filed under Hometap Equity Partners, LLC
Consumers have filed 35 complaints about Hometap Equity Partners since 2022, 14 of them in the last 12 months (-7% on the year before). It answered 92.9% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 35
- Last 12 months
- 14
- Answered on time
- 92.9%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #108 of 595
Since April 2022
-7% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 22, 2026
Most complained-about mortgage lenders & servicers
Hometap Equity Partners complaints by month
The busiest month was May 2025 (3 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Hometap Equity Partners answered all time
- Closed with non-monetary relief25.7%
- Closed with explanation3394.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Hometap Equity Partners complaints are about
Top Hometap Equity Partners problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 6
- Delays in the application process 2
- Application denials 2
- Trying to communicate with the company to fix an issue with the application process 1
Where Hometap Equity Partners complaints come from
Most complaints: New Jersey (7), California (7), Florida (4), Arizona (3), North Carolina (3).
Hometap Equity Partners compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Hometap Equity PartnersMortgages | - | 14 | - |
Compare side by side: Hometap Equity Partners vs Midwest Loan Services · Hometap Equity Partners vs Truhome Solutions · Hometap Equity Partners vs NEXA Mortgage · Hometap Equity Partners vs Hilltop
What people say about Hometap Equity Partners
All experiencesNo experiences with Hometap Equity Partners yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Hometap Equity Partners complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 22, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Sep 17, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Aug 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Aug 13, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Jul 1, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Jun 26, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Jun 3, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 2, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Apr 29, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Apr 21, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Mar 15, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Jan 17, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
Questions about Hometap Equity Partners
How many complaints does Hometap Equity Partners have?
Hometap Equity Partners has 35 complaints on record since April 2022, including 14 in the last 12 months and 1 in the last 30 days. That makes it number 1,264 of every company by complaints this year.
Does Hometap Equity Partners respond to complaints?
Yes. Hometap Equity Partners answered 92.9% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Hometap Equity Partners?
The most common problems are applying for a mortgage or refinancing an existing mortgage (11), trouble during payment process (9), closing on a mortgage (6).
Is Hometap Equity Partners legit?
Hometap Equity Partners is a real company with a public complaint record: consumers have complained about it 35 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Hometap Equity Partners legit? for the signals, red flags and how to protect yourself.
Are complaints about Hometap Equity Partners going up or down?
Roughly level. There were 14 complaints in the last 12 months against 15 in the 12 before (-7%). See every month.
How do I file a complaint against Hometap Equity Partners?
Complain to Hometap Equity Partners in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Hometap Equity Partners complaints come from?
Most come from New Jersey (7), California (7), Florida (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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