Case file
Auto loans & leases
Complaint 15779695 USAA
Explained- Product
- Vehicle loan or lease · Loan
- Detail
- Problem with additional products or services purchased with the loan
- Filed by
- Web · Servicemember
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Sep 7, 2025Complaint received
- Sep 16, 2025Sent to USAA (9 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More USAA complaints about managing the loan or lease
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 26, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | CA | Money back | Yes |
| Oct 26, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | IA | Explained | Yes |
| Oct 20, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | LA | Explained | Yes |
| Oct 19, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | GA | Explained | Yes |
| Oct 19, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | NC | Explained | Yes |
| Oct 8, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | TX | Explained | Yes |
| Oct 7, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | TX | Explained | Yes |
| Oct 6, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | SC | Explained | Yes |
| Sep 2, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | FL | Explained | Yes |
| Sep 1, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | CA | Explained | Yes |
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