Auto loans & leases
Managing the loan or lease
Consumers have filed 48,832 complaints about this, 7,610 in the last 12 months (+40%), against 1,039 companies. The most complained-about is Santander Holdings USA. Companies closed 8% of these with relief.
Companies with the most
Last 12 months.
In more detail
By month
By state
Latest complaints about this
| Received | Company | About | Issue | Answer |
|---|---|---|---|---|
| Nov 12, 2026 | Navy Federal Credit Union | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 12, 2026 | Ally Financial | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 12, 2026 | Ally Financial | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 11, 2026 | Mercedes-Benz Financial Services | Auto loans & leases | Managing the loan or leaseProblem with fees charged | In progress |
| Nov 11, 2026 | American Credit Acceptance | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 11, 2026 | Ally Financial | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Nov 11, 2026 | Westlake Financial | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 11, 2026 | Tidewater Finance | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Nov 11, 2026 | Ally Financial | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 10, 2026 | Ally Financial | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 10, 2026 | Ally Financial | Auto loans & leases | Managing the loan or leaseProblem with fees charged | In progress |
| Nov 10, 2026 | BMW Financial Services | Auto loans & leases | Managing the loan or leaseProblem with fees charged | In progress |
| Nov 10, 2026 | Ally Financial | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Nov 10, 2026 | Ally Financial | Auto loans & leases | Managing the loan or leaseProblem with fees charged | In progress |
| Nov 9, 2026 | Navy Federal Credit Union | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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