Complaint 15822978 Netspend

Explained

Company: Netspend
Product: Debt collection · I do not know
Issue: Attempts to collect debt not owed
Detail: Debt was result of identity theft
From: Ohio 44120
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Sep 9, 2025Complaint received
Oct 20, 2025Sent to Netspend (41 days later)
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Netspend complaints about attempts to collect debt not owed

Received	About	Issue	State	Answer	On time
Apr 15, 2026	Debt collection	Attempts to collect debt not owedDebt was result of identity theft	NC	Explained	Yes
May 9, 2022	Debt collection	Attempts to collect debt not owedDebt was result of identity theft	CA	Explained	No
May 2, 2022	Debt collection	Attempts to collect debt not owedDebt is not yours	MI	Explained	Yes
Mar 10, 2019	Debt collection	Attempts to collect debt not owedDebt is not yours	WI	Explained	Yes
May 21, 2018	Debt collection	Attempts to collect debt not owedDebt was result of identity theft	MI	Explained	Yes
Apr 25, 2017	Debt collection	Attempts to collect debt not owedDebt was result of identity theft	CA	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 6 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works