Complaint 5551135 Netspend

Explained

Company: Netspend
Product: Debt collection · Credit card debt
Issue: Attempts to collect debt not owed
Detail: Debt was result of identity theft
From: California 92404
Filed by: Phone
Company's answer: Closed with explanation
On time: No
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

May 9, 2022Complaint received
May 18, 2022Sent to Netspend (9 days later)
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Netspend complaints about attempts to collect debt not owed

Received	About	Issue	State	Answer	On time
Apr 15, 2026	Debt collection	Attempts to collect debt not owedDebt was result of identity theft	NC	Explained	Yes
Sep 9, 2025	Debt collection	Attempts to collect debt not owedDebt was result of identity theft	OH	Explained	Yes
May 2, 2022	Debt collection	Attempts to collect debt not owedDebt is not yours	MI	Explained	Yes
Mar 10, 2019	Debt collection	Attempts to collect debt not owedDebt is not yours	WI	Explained	Yes
May 21, 2018	Debt collection	Attempts to collect debt not owedDebt was result of identity theft	MI	Explained	Yes
Apr 25, 2017	Debt collection	Attempts to collect debt not owedDebt was result of identity theft	CA	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked just now (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works