Case file
Mortgages
Complaint 18350319 Independence Home Loans
Explained- Product
- Mortgage · VA mortgage
- Detail
- Confusing or misleading advertising or marketing
- Filed by
- Web · Servicemember
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Dec 29, 2025Complaint received
- Dec 29, 2025Sent to Independence Home Loans
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Independence Home Loans complaints about applying for a mortgage or refinancing an existing mortgage
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 21, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | NJ | Explained | Yes |
| Oct 20, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | WI | Explained | Yes |
| Sep 15, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | WV | Explained | Yes |
| Aug 13, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | AK | Explained | Yes |
| Aug 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | MI | Explained | Yes |
| Jul 13, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | AR | Explained | Yes |
| Jul 6, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | ID | Explained | Yes |
| May 14, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | GA | Explained | Yes |
| May 4, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | AK | Explained | Yes |
| Apr 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | HI | Explained | Yes |
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