Case file
Mortgages
Complaint 18672117 Acra Intermediate
Explained- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Detail
- Escrow, taxes, or insurance
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company believes complaint is the result of an isolated error
- Jan 13, 2026Complaint received
- Jan 20, 2026Sent to Acra Intermediate (7 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Acra Intermediate complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 16, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | CA | In progress | Yes |
| Jul 6, 2026 | Mortgages | Trouble during payment processFees charged | UT | Money back | Yes |
| Jun 1, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | FL | Money back | Yes |
| May 30, 2026 | Mortgages | Trouble during payment processFees charged | CA | Explained | Yes |
| May 14, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | UT | Explained | Yes |
| May 13, 2026 | Mortgages | Trouble during payment processPayment process | CO | Explained | Yes |
| Apr 10, 2026 | Mortgages | Trouble during payment processPayment process | CA | Explained | Yes |
| Apr 8, 2026 | Mortgages | Trouble during payment processPayment process | FL | Explained | Yes |
| Mar 26, 2026 | Mortgages | Trouble during payment processPayment process | GA | Explained | Yes |
| Mar 4, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | - | Explained | Yes |
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