Mortgage company · complaint record
Acra Intermediate complaints
Filed under Acra Intermediate Holdings, LLC
Consumers have filed 139 complaints about Acra Intermediate since 2020, 45 of them in the last 12 months (+114% on the year before). It answered 97.8% on time and closed 20% with relief for the customer - more often than a typical mortgage company. The most common problem is trouble during payment process. It is the 48th most complained-about of 595 mortgage lenders & servicers this year.
Good response record. How it works
- Complaints on record
- 139
- Last 12 months
- 45
- Answered on time
- 97.8%
- Closed with relief
- 20%
- Last 30 days
- 0
- Rank
- #48 of 595
Since June 2020
+114% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 23, 2026
Most complained-about mortgage lenders & servicers
Acra Intermediate complaints by month
The busiest month was December 2025 (9 complaints). Complaints in the last 12 months are up 114% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Acra Intermediate answered last 12 months
- Closed with monetary relief36.7%
- Closed with non-monetary relief613.3%
- Closed with explanation3577.8%
- In progress12.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time35/4597.8% on time
- Relief for customers40/4020.5% closed with relief
- Complaint trend0/15+114% vs last year
What Acra Intermediate complaints are about
Top Acra Intermediate problems
Inside "Struggling to pay mortgage"
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure 11
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu 7
- An existing modification, forbearance plan, short sale, or other loss mitigation relief 4
- Foreclosure 3
Where Acra Intermediate complaints come from
Most complaints: California (47), Florida (21), Georgia (12), Texas (10), Washington (8).
Acra Intermediate compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Finance of AmericaMortgages | 55 | 45 | C |
| 2 | Acra IntermediateMortgages | 75 | 45 | B |
| 3 | NVR IncMortgages | 52 | 43 | C |
| 4 | Better MortgageMortgages | 7 | 43 | F |
| 5 | Fairway Independent MortgageMortgages | 54 | 42 | C |
| 6 | MortgageProsMortgages | 47 | 41 | D |
| 7 | TFS FinancialMortgages | 50 | 40 | C |
| 8 | DHI MortgageMortgages | 74 | 40 | B |
Compare side by side: Acra Intermediate vs Finance of America · Acra Intermediate vs NVR Inc · Acra Intermediate vs Better Mortgage · Acra Intermediate vs Fairway Independent Mortgage
What people say about Acra Intermediate
All experiencesNo experiences with Acra Intermediate yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Acra Intermediate complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 23, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 18, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Sep 16, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Sep 3, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jul 24, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Money back |
| Jul 6, 2026 | Mortgages | Trouble during payment processFees charged | Money back |
| Jul 2, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 2, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 2, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 1, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| May 30, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| May 14, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
Questions about Acra Intermediate
How many complaints does Acra Intermediate have?
Acra Intermediate has 139 complaints on record since June 2020, including 45 in the last 12 months and 0 in the last 30 days. That makes it number 707 of every company by complaints this year.
Does Acra Intermediate respond to complaints?
Yes. Acra Intermediate answered 97.8% of its complaints on time (within 15 days) and closed 20% with relief - money back or a fix; 6.8% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 75/100 (grade B).
What do people complain about most with Acra Intermediate?
The most common problems are trouble during payment process (48), struggling to pay mortgage (49), incorrect information on your report (13).
Is Acra Intermediate legit?
Acra Intermediate is a real company with a public complaint record: consumers have complained about it 139 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Acra Intermediate legit? for the signals, red flags and how to protect yourself.
Are complaints about Acra Intermediate going up or down?
Up. There were 45 complaints in the last 12 months against 21 in the 12 before (+114%). See every month.
How do I file a complaint against Acra Intermediate?
Complain to Acra Intermediate in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Acra Intermediate complaints come from?
Most come from California (47), Florida (21), Georgia (12). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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